Pork Rinds & Snacks, LLC Recalls Pork Skin Products Due to Possible Salmonella Contamination
​Class I Recall 120-2016 Health Risk: High Dec 22, 2016

Originally reported by: Congressional and Public Affairs, Autumn Canaday (202) 720-9113 [email protected]

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WASHINGTON, Dec. 22, 2016 – Pork Rinds & Snacks, LLC, a Spartanburg, S.C. establishment, is recalling approximately 7,629 pounds of pork skin products that may be contaminated with Salmonella, the U.S. Department of Agriculture’s Food Safety and Inspection Service (FSIS) announced today.
The ready-to-eat pork skin items were produced on various dates between Sept. 27, 2016 and Dec. 13, 2016. The following products are subject to recall: [View Labels (PDF only)]

• 4022 lbs. of 9/16 oz. plastic packages containing “WALLACE’S OLD FASHIONED FRIED PORK SKINS FLAVORED WITH Salsa & Sour Cream SEASONING CHICHARRONES” with Best By dates ranging from “JAN 05 17” to “MAR 23 17.”
• 3208-lbs. of 1.5 oz. plastic packages containing “WALLACE’S OLD FASHIONED FRIED PORK SKINS FLAVORED WITH SALSA & SOUR CREAM SEASONING CHICHARRONES” with Best By dates ranging from “JAN 05 17” to “MAR 23 17.”
• 399-lbs. of 9/16 oz. plastic packages containing “COUNTRY TIME Old Fashioned Fried PORK SKINS CHICHARRONES SALSA & SOUR CREAM FLAVOR” with Best By dates ranging from “JAN 05 17”to “MAR 23 17.”

The products subject to recall bear establishment number “EST. M00888” inside the USDA mark of inspection. These items were shipped to retail locations in Florida, Georgia, North Carolina, South Carolina and Virginia.
The problem was discovered when the company’s seasoning supplier notified the company that the seasoning mix contained milk powder recalled by Valley Milk Products. Valley Milk Products recalled nonfat high heat milk powder and sweet cream buttermilk powder products on December 9, 2016, due to potential Salmonella contamination. For details on that recall please see Valley Milk Products Recalls Milk and Buttermilk Powder Because of Possible Health Risks.
There have been no confirmed reports of illness or adverse reactions due to consumption of these products.  Anyone concerned about an injury or illness should contact a healthcare provider.
Consumption of food contaminated with Salmonella can cause salmonellosis, one of the most common bacterial foodborne illnesses. The most common symptoms of salmonellosis are diarrhea, abdominal cramps, and fever within 12 to 72 hours after eating the contaminated product. The illness usually lasts 4 to 7 days. Most people recover without treatment. In some persons, however, the diarrhea may be so severe that the patient needs to be hospitalized. Older adults, infants, and persons with weakened immune systems are more likely to develop a severe illness. Individuals concerned about an illness should contact their health care provider.
Consumers who have purchased these products are urged not to consume them. These products should be thrown away or returned to the place of purchase.
FSIS routinely conducts recall effectiveness checks to verify recalling firms notify their customers of the recall and that steps are taken to make certain that the product is no longer available to consumers. When available, the retail distribution list(s) will be posted on the FSIS website at www.fsis.usda.gov/recalls.
Media and consumers with questions regarding the recall can contact Terri Morey, plant manager, at (864) 573-5678.
Consumers with food safety questions can "Ask Karen," the FSIS virtual representative available 24 hours a day at AskKaren.gov or via smartphone at m.askkaren.gov. The toll-free USDA Meat and Poultry Hotline 1-888-MPHotline (1-888-674-6854) is available in English and Spanish and can be reached from 10 a.m. to 4 p.m. (Eastern Time) Monday through Friday. Recorded food safety messages are available 24 hours a day. The online Electronic Consumer Complaint Monitoring System can be accessed 24 hours a day at: https://www.fsis.usda.gov/reportproblem.

Atlas Meat Company Recalls Pork Products Due To MisbrandingClass III Recall 010-2017 Jan 25, 2017
Originally reported by: Congressional and Public Affairs, Sarah R. Lichtman (202) 720-9113


WASHINGTON, Jan. 25, 2017 – Atlas Meat Company, a Fort Collins, Colo. establishment, is recalling approximately 2,579 pounds of pork sausage products due to misbranding, the U.S. Department of Agriculture’s Food Safety and Inspection Service (FSIS) announced today. The products may contain monosodium glutamate (MSG), which is not declared on the product label.
The ground pork sausage items were produced on various dates from Oct. 12, 2016 through Jan. 23, 2017. The following products are subject to recall: [View Labels (PDF Only)]

• 0.80 to 1.5-lb. vacuum-sealed or butcher paper wrapped packages containing “Atlas Meat Pork Breakfast Ssg.”
• 0.80 to 1.5-lb. vacuum-sealed or butcher paper wrapped packages containing “Atlas Meat Pork Italian ssg.”

The products subject to recall bear establishment number “EST. 40306” inside the USDA mark of inspection. These items were sold directly to consumers at the firm’s Fort Collins, Colo. location and shipped to retail locations in Colorado and Wyoming.
The problem was discovered on Jan. 23, 2017, by FSIS inspection personnel during routine verification activities.
There have been no confirmed reports of adverse reactions due to consumption of these products. Anyone concerned about an injury or illness should contact a healthcare provider.
FSIS routinely conducts recall effectiveness checks to verify recalling firms notify their customers of the recall and that steps are taken to make certain that the product is no longer available to consumers.
Consumers and members of the media with questions about the recall can contact Juan Meza, Plant Manager, Atlas Meat Company, at (970) 224-9210.
Consumers with food safety questions can "Ask Karen," the FSIS virtual representative available 24 hours a day at AskKaren.gov or via smartphone at m.askkaren.gov. The toll-free USDA Meat and Poultry Hotline 1-888-MPHotline (1-888-674-6854) is available in English and Spanish and can be reached from 10 a.m. to 4 p.m. (Eastern Time) Monday through Friday. Recorded food safety messages are available 24 hours a day. The online Electronic Consumer Complaint Monitoring System can be accessed 24 hours a day at: http://www.fsis.usda.gov/reportproblem.

Hans Kissle Company, LLC. Recalls Ready-To-Eat Chicken Products Due To Potential Processing Deviation
Class I Recall 009-2017 Health Risk: High Jan 20, 2017
Originally reported by: Congressional and Public Affairs, Sarah R. Lichtman (202) 720-9113 [email protected]

WASHINGTON, Jan. 20, 2017 – Hans Kissle Company, LLC., a Haverhill, Mass. establishment, is recalling approximately 6,348 pounds of ready-to-eat chicken products due to a potential process defect, resulting in the potential survival of bacterial pathogens in the products, the U.S. Department of Agriculture’s Food Safety and Inspection Service (FSIS) announced today.
The microwavable ready-to-eat chicken bowl items were produced on various dates from Dec. 1, 2016 through Jan. 16, 2017. The following products are subject to recall: 

• 16-oz. (1-lb.) lidded bowls containing Roche brand “R Kitchen Sweet & Sour Chicken.”
• 16-oz. (1-lb.) lidded bowls containing Roche brand “R Kitchen General Tso’s Chicken.”

The products subject to recall bear establishment number “P-7573” inside the USDA mark of inspection. These items were shipped to a single grocery store chain (Roche) in the Boston, Mass. area.
The problem was discovered by FSIS personnel during routine in-plant verification activities.
There have been no confirmed reports of illness or injury due to consumption of these products. Anyone concerned about an injury or illness should contact a healthcare provider.
Consumers who have purchased these products are urged not to consume them. These products should be thrown away or returned to the place of purchase.
FSIS routinely conducts recall effectiveness checks to verify recalling firms notify their customers of the recall and that steps are taken to make certain that the product is no longer available to consumers. When available, the retail distribution list(s) will be posted on the FSIS website at www.fsis.usda.gov/recalls.
Consumers with questions about the recall can contact Bob Lijana, Director of Quality Assurance and Food Safety, Hans Kissle Company, LLC. at (978) 556-4500. Members of the media with questions about the recall can contact Ken Venti, President, Hans Kissle Company, LLC. at (978) 556-4500.
Consumers with food safety questions can "Ask Karen," the FSIS virtual representative available 24 hours a day at AskKaren.gov or via smartphone at m.askkaren.gov. The toll-free USDA Meat and Poultry Hotline 1-888-MPHotline (1-888-674-6854) is available in English and Spanish and can be reached from 10 a.m. to 4 p.m. (Eastern Time) Monday through Friday. Recorded food safety messages are available 24 hours a day. The online Electronic Consumer Complaint Monitoring System can be accessed 24 hours a day at: http://www.fsis.usda.gov/reportproblem.

Mountain View Packaging, LLC Recalls Chicken Products Due To Misbranding and Undeclared AllergensClass I Recall008-2017
Health Risk: HighJan 19, 2017
Distribution List PDF
En EspañolCongressional and Public Affairs
Veronika Medina
(202) 720-9113
[email protected]


WASHINGTON, Jan. 19, 2017 – Mountain View Packaging, LLC, a Boise, Idaho establishment, is recalling approximately 1,080 pounds of chicken products due to misbranding and undeclared allergens, the U.S. Department of Agriculture’s Food Safety and Inspection Service (FSIS) announced today. The products contain wheat, egg and milk, known allergens which are not declared on the product label. 
The sweet chili chicken items were packaged on Dec. 23, 2016 and Dec. 30, 2016. The following products are subject to recall: 

• 18-oz packages of “@ease Sweet Chili Chicken Meal Starter, Fully cooked, boneless, battered white meat chicken in a sweet chili sauce” with a “Best By” date of 5/17/2018 and UPC code of 36800-38348.

The products subject to recall bear establishment number “EST. P-39904” inside the USDA mark of inspection. These items were sold to a distributor in Utah for further distribution in Arizona, Colorado, Idaho, Montana, Nevada, Utah and Wyoming.
The problem was discovered on Jan. 13, 2017 by a customer who was attempting to scan the items to place them into inventory at their store. Specifically, the UPC numbers did not match the UPC codes. The firm notified FSIS of the problem on Jan. 17, 2017. 
There have been no confirmed reports of adverse reactions due to consumption of these products. Anyone concerned about an injury or illness should contact a healthcare provider.
Consumers who have purchased these products are urged not to consume them. These products should be thrown away or returned to the place of purchase.
FSIS routinely conducts recall effectiveness checks to verify recalling firms notify their customers of the recall and that steps are taken to make certain that the product is no longer available to consumers. When available, the retail distribution list(s) will be posted on the FSIS website at www.fsis.usda.gov/recalls.
Consumers with questions about the recall can contact Gary Shaw, Chief Administrative Officer, at (208) 344-1183 x106. Media with questions about the recall can contact Tim Andersen, President, at (208) 344-1183 x101.
Consumers with food safety questions can "Ask Karen," the FSIS virtual representative available 24 hours a day at AskKaren.gov or via smartphone at m.askkaren.gov. The toll-free USDA Meat and Poultry Hotline 1-888-MPHotline (1-888-674-6854) is available in English and Spanish and can be reached from 10 a.m. to 4 p.m. (Eastern Time) Monday through Friday. Recorded food safety messages are available 24 hours a day. The online Electronic Consumer Complaint Monitoring System can be accessed 24 hours a day at: http://www.fsis.usda.gov/reportproblem.

Willow Tree Poultry Farm, Inc. Recalls Chicken Salad Products Due To Misbranding
​Class III Recall 007-2017 Jan 18, 2017
Originally reported by: Congressional and Public Affairs, Veronika Medina (202) 720-9113


WASHINGTON, Jan. 18, 2017 – Willow Tree Poultry Farm, Inc., an Attleboro, Mass., establishment, is recalling approximately 204 pounds of chicken salad products due to misbranding, the U.S. Department of Agriculture’s Food Safety and Inspection Service (FSIS) announced today. The consumer ready product containers are labeled as chicken salad with the USDA mark of inspection, but actually contain an egg salad product.
The products were produced on Jan. 10, 2017. The following products are subject to recall: 

• 6-oz packages of Whole Foods Market “Chicken Salad” with a “Sell By” date of 1/24/2017.

The products subject to recall bear establishment number “EST. P-8827” inside the USDA mark of inspection. These items were sold to a distributor in New Jersey for further distribution in Connecticut, New Jersey and New York.
The problem was discovered on Jan. 16, 2017 by the establishment.
There have been no confirmed reports of adverse reactions due to consumption of these products. Anyone concerned about an injury or illness should contact a healthcare provider.  
FSIS routinely conducts recall effectiveness checks to verify recalling firms notify their customers of the recall and that steps are taken to make certain that the product is no longer available to consumers.
Consumers with questions about the recall can contact Alex Cekala, General Manager, at (508) 951-8351. Media with questions about the recall can contact Walter Cekala, President, at (508) 944-0529.
Consumers with food safety questions can "Ask Karen," the FSIS virtual representative available 24 hours a day at AskKaren.gov or via smartphone at m.askkaren.gov. The toll-free USDA Meat and Poultry Hotline 1-888-MPHotline (1-888-674-6854) is available in English and Spanish and can be reached from 10 a.m. to 4 p.m. (Eastern Time) Monday through Friday. Recorded food safety messages are available 24 hours a day. The online Electronic Consumer Complaint Monitoring System can be accessed 24 hours a day at: http://www.fsis.usda.gov/reportproblem.

Burger’s Ozark Country Cured Recalls Poultry Products Due To Misbranding Class III Recall 006-2017 Jan 18, 2017
​Originally reported by:  Congressional and Public Affairs, Veronika Medina (202) 720-9113
WASHINGTON, Jan. 18, 2017 – Burger’s Ozark Country Cured, a California, Mo. establishment, is recalling approximately 1,905 pounds of fully cooked turkey products due to misbranding, the U.S. Department of Agriculture’s Food Safety and Inspection Service (FSIS) announced today.
The fully cooked turkey items were produced on Nov. 22, 2016 and packaged on Nov. 23, 2016. The following products are subject to recall: 

• Vacuum-sealed packages containing “Harry & David Ready to Heat Fully Cooked Turkey without Giblets” with a case code of V20HD2MV and lot numbers 3276 and 3286.

The products subject to recall bear establishment number “EST. P-1161” inside the USDA mark of inspection. These products were sent to a distribution center in Ohio for further distribution.
The problem was discovered on Jan. 16, 2017 when a customer observed the wrong label was applied to the product. The mislabeled turkey product contains sodium nitrite, which is not declared on the label. On Jan. 17, 2017, the establishment notified FSIS that the firm wanted to recall the mislabeled product.
There have been no confirmed reports of adverse reactions due to consumption of these products. Anyone concerned about an injury or illness should contact a healthcare provider.  
FSIS routinely conducts recall effectiveness checks to verify recalling firms notify their customers of the recall and that steps are taken to make certain that the product is no longer available to consumers.
Consumers and media with questions about the recall can contact Austin Mouse, Director of Quality Assurance, at (573) 796-3134 ext. 344. 
Consumers with food safety questions can "Ask Karen," the FSIS virtual representative available 24 hours a day at AskKaren.gov or via smartphone at m.askkaren.gov. The toll-free USDA Meat and Poultry Hotline 1-888-MPHotline (1-888-674-6854) is available in English and Spanish and can be reached from 10 a.m. to 4 p.m. (Eastern Time) Monday through Friday. Recorded food safety messages are available 24 hours a day. The online Electronic Consumer Complaint Monitoring System can be accessed 24 hours a day at: http://www.fsis.usda.gov/reportproblem.

News Release Olymel S.E.C./L.P. Recalls Pork Products Produced Without Benefit of Inspection Class I Recall005-2017
Health Risk: High Jan 14, 2017
Originally reported by: Congressional and Public Affairs Veronika Medina (202) 720-9113 [email protected]

WASHINGTON, Jan. 14, 2017 – Olymel S.E.C./ L.P., a Boucherville, Quebec, Canada establishment, is recalling approximately 1,124 pounds of pork ribs products because the products were repacked and distributed without the benefit of federal inspection, the U.S. Department of Agriculture’s Food Safety and Inspection Service (FSIS) announced today.     
The pork ribs items were repacked and produced from Jan. 10 to Jan. 13, 2017. The following products are subject to recall: 

• 10-lb. cardboard box of pork rib tips with a packaging date of Jan. 10-13, 2017.
• 30-lb. cardboard box of pork rib tips with a packaging date of Jan. 10-13, 2017.

The products subject to recall bear establishment number “Est. 8951” inside the USDA mark of inspection. These items were shipped to restaurants in Michigan.
The problem was discovered on Jan. 13, 2017 by FSIS while conducting routine failure to present monitoring activities. FSIS discovered that a shipment of pork spare ribs entered the United States from Canada on or about 1/08/2017, crossing the border in Michigan. The products were then processed and repacked at a federal establishment and further distributed.
There have been no confirmed reports of adverse reactions due to consumption of these products. Anyone concerned about a reaction should contact a healthcare provider.  
Consumers who have purchased these products are urged not to consume them. These products should be thrown away or returned to the place of purchase.
FSIS routinely conducts recall effectiveness checks to verify recalling firms notify their customers of the recall and that steps are taken to make certain that the product is no longer available to consumers. When available, the retail distribution list(s) will be posted on the FSIS website at www.fsis.usda.gov/recalls.
Consumers and media with questions about the recall can contact Richard Vigneault, Public Relations Agent, at (514) 497-1385.
Consumers with food safety questions can "Ask Karen," the FSIS virtual representative available 24 hours a day at AskKaren.gov or via smartphone at m.askkaren.gov. The toll-free USDA Meat and Poultry Hotline 1-888-MPHotline (1-888-674-6854) is available in English and Spanish and can be reached from l0 a.m. to 4 p.m. (Eastern Time) Monday through Friday. Recorded food safety messages are available 24 hours a day. The online Electronic Consumer Complaint Monitoring System can be accessed 24 hours a day at: https://www.fsis.usda.gov/reportproblem.

News ReleaseKettle Cuisine, LLC Recalls Chicken Soup Product Due to Misbranding and Undeclared AllergensClass I Recall004-2017
Health Risk: HighJan 12, 2017
Originally reported by: Congressional and Public Affairs Julie Schwartz (202) 720-9113 [email protected]

WASHINGTON, Jan. 12, 2017 – Kettle Cuisine, LLC, a Lynn, Mass. establishment, is recalling approximately 3,096 pounds of chicken soup product due to misbranding and undeclared allergens, the U.S. Department of Agriculture’s Food Safety and Inspection Service (FSIS) announced today. The label declares the product to be chicken soup, when it is actually an Italian wedding soup with meatballs. The product also contains eggs, milk, and wheat, known allergens which are not declared on the product label. 
The chicken soup items were produced and packaged on January 3, 2017. The following products are subject to recall:

• 24 ounce cups containing “MOM’S CHICKEN SOUP” with a “USE BY” date of 02/17/17

The products subject to recall bear establishment number “P-18468” inside the USDA mark of inspection. These items were shipped to Whole Foods Market locations in Connecticut, Maine, Massachusetts, New Jersey, and Rhode Island.
The problem was discovered when a retail store noted that product labeled as “Mom’s Chicken Soup” actually contained “Italian Wedding Soup with Meatballs”.
There have been no confirmed reports of adverse reactions due to consumption of these products. Anyone concerned about an injury or illness should contact a healthcare provider.  
Consumers who have purchased these products are urged not to consume them. These products should be thrown away or returned to the place of purchase.
FSIS routinely conducts recall effectiveness checks to verify recalling firms notify their customers of the recall and that steps are taken to make certain that the product is no longer available to consumers. When available, the retail distribution list(s) will be posted on the FSIS website at www.fsis.usda.gov/recalls.
Consumers with questions about the recall can contact Richard Bourgeoise, Director of Food Safety and Regulatory Compliance, at (617) 409-1120. Media with questions about the recall can contact Sandy Rega, Senior Director Marketing, at (617) 409-1163.
Consumers with food safety questions can "Ask Karen," the FSIS virtual representative available 24 hours a day at AskKaren.gov or via smartphone at m.askkaren.gov. The toll-free USDA Meat and Poultry Hotline 1-888-MPHotline (1-888-674-6854) is available in English and Spanish and can be reached from 10 a.m. to 4 p.m. (Eastern Time) Monday through Friday. Recorded food safety messages are available 24 hours a day. The online Electronic Consumer Complaint Monitoring System can be accessed 24 hours a day at: https://www.fsis.usda.gov/reportproblem.

News ReleasePerfect Fit Meals, LLC Recalls Chicken Breast Product Due to Misbranding and Undeclared Allergens
Class I Recall003-2017 Health Risk: High Jan 10, 2017
Originally reported by: Congressional and Public Affairs Julie Schwartz (202) 720-9113
[email protected]


WASHINGTON, Jan. 10, 2017 – Perfect Fit Meals, LLC, a Houston, Texas establishment, is recalling approximately 3,546 pounds of chicken breast product due to misbranding and undeclared allergens, the U.S. Department of Agriculture’s Food Safety and Inspection Service (FSIS) announced today. The product may contain milk and wheat, known allergens which are not declared on the product label. 
The ready-to-eat chicken breast items were produced on December 20 and 21, 2016. The following product is subject to recall: [View Labels (PDF only)]

• 10.5 ounce sealed tray package containing “From the Kitchen of Cooking Light Magazine: Lemon Pepper Chicken” with “Use or Freeze By” date of 01/21/17 and lot code 2457744.2

The product subject to recall bears establishment number “P-827” inside the USDA mark of inspection. This item was shipped to military commissaries and retail establishments nationwide.
The problem was discovered when a distributor notified the establishment that the chicken breast product had been incorrectly labeled. Although the product is labeled “Lemon Pepper Chicken” it contains a different product, “Blackened Chicken Breast”, which contains milk and wheat allergens. 
There have been no confirmed reports of adverse reactions due to consumption of these products. Anyone concerned about an injury or illness should contact a healthcare provider.  
Consumers who have purchased these products are urged not to consume them. These products should be thrown away or returned to the place of purchase.
FSIS routinely conducts recall effectiveness checks to verify recalling firms notify their customers of the recall and that steps are taken to make certain that the product is no longer available to consumers. When available, the retail distribution list will be posted on the FSIS website at www.fsis.usda.gov/recalls.
Consumers with questions about the recall can contact Mona Powell, Quality Control, at (281) 953-3200. Media with questions about the recall can contact Brad Wilson, CEO, at (713) 579-5686.
Consumers with food safety questions can "Ask Karen," the FSIS virtual representative available 24 hours a day at AskKaren.gov or via smartphone at m.askkaren.gov. The toll-free USDA Meat and Poultry Hotline 1-888-MPHotline (1-888-674-6854) is available in English and Spanish and can be reached from 10 a.m. to 4 p.m. (Eastern Time) Monday through Friday. Recorded food safety messages are available 24 hours a day. The online Electronic Consumer Complaint Monitoring System can be accessed 24 hours a day at: https://www.fsis.usda.gov/reportproblem.

Schreiber Processing Corp. Recalls Chicken Tender Products Due to Possible Foreign Matter Contamination and MisbrandingClass I Recall002-2017
Health Risk: HighJan 9, 2017
Originally reported by: Congressional and Public Affairs
Julie Schwartz 
(202) 720-9113
[email protected]


WASHINGTON, Jan. 9, 2017 – Schreiber Processing Corp., a Maspeth, N.Y. establishment, is recalling approximately 2,330 pounds of chicken tender products that may be contaminated with plastic and misbranded, the U.S. Department of Agriculture’s Food Safety and Inspection Service (FSIS) announced today.
The breaded chicken breast tenders were produced on December 8, 2016 and packaged on December 9, 2016. The following products are subject to recall: [View Label (PDF only)]

• 10-lb. boxes containing “Meal Mart BATTERED & BREADED CHICKEN BREAST TENDERS” bearing item code 03-CTB and production code 0246

The products subject to recall bear establishment number “P-787” inside the USDA mark of inspection. These items were shipped to institutional and retail locations in New Jersey, New York, and Washington.   
The problem was discovered after the firm received a consumer complaint.
There have been no confirmed reports of injury or illness due to consumption of these products. Anyone concerned about an injury or illness should contact a healthcare provider.  
Consumers who have purchased these products are urged not to consume them. These products should be thrown away or returned to the place of purchase.
FSIS routinely conducts recall effectiveness checks to verify recalling firms notify their customers of the recall and that steps are taken to make certain that the product is no longer available to consumers. When available, the retail distribution list(s) will be posted on the FSIS website at www.fsis.usda.gov/recalls.
Consumers and media with questions about the recall can contact Mordechai Milworn, Q&A/HAACP Manager, at (718) 894-2000 ext. 336.
Consumers with food safety questions can "Ask Karen," the FSIS virtual representative available 24 hours a day at AskKaren.gov or via smartphone at m.askkaren.gov. The toll-free USDA Meat and Poultry Hotline 1-888-MPHotline (1-888-674-6854) is available in English and Spanish and can be reached from 10 a.m. to 4 p.m. (Eastern Time) Monday through Friday. Recorded food safety messages are available 24 hours a day. The online Electronic Consumer Complaint Monitoring System can be accessed 24 hours a day at: https://www.fsis.usda.gov/reportproblem.

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